Shipping & Returns

Shipping Policy

Thank you for visiting and shopping at "Things Above."  Following are the terms and conditions that constitute our shipping policy.  All orders are processed within 2-3 business days.  We used the USPS for our shipments  Orders are not shipped or delivered on weekends or holidays.  Shipping charges for you order will be calculated and displayed at checkout.  Standard is 3-5 business days USPS.  Two business days is $12.95.  Overnight delivery is only available for orders with delivery addresses within the continental United States.  Overnight is $19.95.

Return Policy

  • New and unopened merchandise may be returned within 45 days of receipt for an exchange or refund of the merchandise cost only (we are unable to reimburse shipping costs).  Items must be returned in unused/unmarked/sellable condition.

  • Items sold as a prepackaged bundle or kit must be returned with all components in unused/unmarked/sellable condition.

  • If you received a defective, damaged, or incorrectly shipped item from us, please call us (336-350-7825) so that we can fix this for you.

  • We will gladly ship a replacement and assist you with your return.

  • Personalized items may not be returned for replacement or refund, unless the personalization or item is defective.

  • DVDs, CDs, computer software, or other media may be returned for refunds only if unopened.  If opened, they may be returned only for replacement of the same item.

  • Any return that does not comply with the above policy may be rejected or may be subject to a restocking fee, at our discretion.  In general, restocking fee at our discretion.  In general, restocking fees start at 20% but may be significantly higher depending on the condition of the return.

Ship Your Return via U.S. Postal Service to:

Things Above Christian Bookstore

15 SE Courthouse Square

Graham, NC 27253

Frequently Asked Questions (FAQ's) about our website and online ordering

 

How do I change the quantity of something in my Shopping Cart?

While on the Shopping Cart page, simply highlight the quantity ordered and make your change, and then click the update quantity button to see the new price extensions (and any quantity discounts earned) reflected.

How do I delete an item from my shopping cart?

You may delete any item in your current shopping cart simply be clicking on the Remove button on the right end of the line displaying that item.

What if I need to speak to someone while placing my order online?

We're always happy to speak with you, but our staff is only available during our normal office  hours of Monday-Friday, from 9:00am-5:00pm.  You may email us at info@thingsabovenc.com or contact us by phone at (336) 350-7825 and ask for the website manager.

I have something on order already, and I want to track it...can I?

Sorry, we do not have that functionality currently working.  We have it in development, and will announce it to all registered website users when it it operational. 

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